We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items are in original packaging or have never been used.
To start a return, you can contact us at contact@vxcellent.com
Please note that returns must be sent to the following address: 2329 Ellis Ave, Bronx, NY 10462, United States.
If your return is accepted, we’ll send you a return shipping label, you will download and print it , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@vxcellent.com
Return method:
Your option to send us your return: By Mail.
How can you get your return shipping label?
Defective Product –
Download and Print
Customer Remorse –
Customer Responsibility
Our Fees For Return or Refund of the United States
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00USD( $). And the restocking fee is 0.00USD( $).
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The restocking fee is 0.00USD( $).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund
We will notify you, once we have received and inspected your return, and let you know if your refund has been approved or not. If approved, your refund will automatically be issued to your original method of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund as well.
If it has been more than 15 business days since we approved your return, please contact us at contact@vxcellent.com
Contact us
Address: 2329 Ellis Ave, Bronx, NY 10462, United States.
Email: contact@vxcellent.com
Phone: +13322031588
Office Hour: 9:00 am – 5:00 pm (Mon – Friday)
